I took my truck in for a diagnostic on my rear differential. It took them 3 hours to pull it apart for an inspection. I was told that it needed nearly $3000 worth of work. I took my truck for a second opinion at a driveline specialist and they did the Job for less then half the price. I was billed $379.00 for having my rear end pulled apart by Crompton. Other shops (including gm dealerships) quoted me 1 hour for the same job at $120.00. I called and asked Ralph the owner if he could justify the time taken to do the work which other shops said wouldn't take as long. He stood by the time his claims his techs took. I feel like I was ripped off and this shop has lost my trust on my first visit, and people I share this experience with agree with me. I will not recommend Cromptons to anybody.
Alex, I apologize if there was any misunderstanding and feeling of being devalued or cheated as a customer. When shopping for services or products you will usually find someone down the street that will charge less or tell you they would have done something else in order to gain your business. I don’t know for sure if that was the case here or not. That being said, Crompton’s will always stand by our work and the quality of our parts. Our higher charge was to conduct a full and complete inspection and tear down of the rear differential. Our estimate may have been higher because of better quality parts, fixing the problem correctly the first time (not just providing a temporary solution to sell the vehicle) and providing a 3 year 36k warranty on parts and labor. We know we are not always going to be the right fit for everybody but we want to make sure we provide top level service and parts for those in need. Thank you for giving us a chance to win your business. If you would like to discuss further please feel free to give me a call. Ralph - Owner
- Crompton's Auto Care