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5

You are always so friendly, accommodating and deliver as promised. Thanks for your great service! Deb :)

4.5

I live in Richmond but still go to Cromptons in Aldergrove. No bullshit service.

5

Have nothing but goo things to say about Cromptons. 1st class service at a very competitive price. I was surprised to find out that they really do it all in their state of the art facility. i will be taking my vehicle there for all my future needs. Techs were kind enough to explain all issues with me in great detail. very knowledgeable staff who did everything they could to make my experience enjoyable. Thank you for being a kind, honest and reliable shop. it seems like they are hard to find and i am glad i found mine.

5

Thank you Crompton for keeping my family safe. They have serviced my various vehicles for over 10 years.

5

I have dealt with and trust Crompton auto care for 12 years. They always provide me with fair and properly priced service. They maintain all 8 of my vehicles and 5 trailers in my Fleet. Thanks so much!

5

Exceptional service and goes the extra mile for a senior ...Thank you so much for your help with my tires today! Your great service is why we return!

4.5

My Wave is 2006, and very little done to it until 2015, mileage up there, but have recently had $3,000.00 worth of replacement parts done. Have been very satisfied with all and wish I could take all these guys en masse up to Okanagan with me! Great service, pricey of course, but to be expected and would not go anywhere else with my car if I wasn't moving. Thank you, all.

0.5

I told them the timing belt was gone on my Jetta knowing it would be an expensive repair little did I know they would have me throw money ($1100) into a blown engine and almost get me for another ($4500) at which time the engine still wouldn't have been fixed. I paid money to have the engine scoped, they said they couldn't see any damage and the next step was to replace the timing belt and see if it turned over (which it didn't) Then having them quote me repairs that were getting higher and higher I decided to pull the car and take it to a VW shop which said right away the engine was blown and I should look into a replacement .

Sean, We tried providing a step by step solution in hopes that we may not need to replace the whole engine. The inspection was not completely definitive and we discussed the strong possibility of bent valves and that you would have had to replace the timing belt regardless so we started with the cheaper of the fixes first. Unfortunately it turned out the valves were bent and the head would need replacing. We also discussed that if the head did need to be replaced and you decided to have us do it that we would not charge you for the labor on the timing belt. At that point we knew exactly what was going on and the VW shop was able to easily pinpoint as well. We don’t know whether or not they would have been able to simply diagnose from the get go and if they did without attempting to start with the cheaper option first would you feel the same if you found out you could have simply solved the problem with a timing belt replacement? We understand in automotive repair there is not always a clear cut road to solving all problems and we are sorry this experience was not the greatest for you. If you would like to discuss further please feel free to give me a call. Ralph - Owner

- Crompton's Auto Care
5

Great as usual

5

Great service, friendly and attentive.

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